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1. We accept Visa, MasterCard, Amex, Diners, Discover and JCB and derivatives of those brands via 2CO -www.2checkout.com) or Paypal - www.paypal.com
*Remark:
- Customers who pay by credit/debit card via 2Checkout or Paypal - www.paypal.com, are required to submit their card no. immediately during the 2Checkout payment screen or Paypal - www.paypal.com after follow Orientaldecorart.com checkout process.
*Payment Option for Wholesale Transaction (Order more than USD$1000)
- Credit/Debit Card via 2Checkout - www.2checkout.com, or Paypal - www.paypal.com
For more information about payment policy and method, please contact us
Payment using 2Checkout - www.2checkout.com, or Paypal - www.paypal.com. Every order using 2Checkout/ Paypal payment system is completed right after customers finished credit card submitting process.
Order will be processed after we received your payment. We 'll notify your payment by email and arrange to deliver your order. If customers did not send their payment within 3 days, the order will be canceled.
After your payment has been verified (Orientaldecorart.com received your payment notification from 2Checkout - www.2checkout.com, or Paypal - www.paypal.com
The following is our internal shipping time:
- in-stock item(s) will be sent out within 2-5 business days. Some items could take 4-8 weeks, because of it's hand made items, we will note that on the products.
- out-stock item(s) will be sent out within 7-10 business days
Total Delivery time is equal to internal shipping time plus shipping time in each method.
The following is our shipping methods:
1. Registered Air Mail : This service is provided by Thailand Postal Service. If you purchase small quantity, we recommend this shipping method. Shipping process by registered air mail will take around 7-15 days(approx.).
2. SAL (Economy Air Mail) : This method is cheaper than Registered Air Mail. However, shipping via SAL will take around 25-45 days to reach destination address.
3. EMS (Express Mail Service) : The fastest way to deliver, we offer to you. Shipping by EMS will take around 2-6 days to reach your destination. However, it will cost you a bit more. (This method allow you to track your package online).
4. If the items are in-stock in our U.S. warehouse, we will ship your items using USPS, UPS.
Remark: SAL and EMS will be unavailable for some teritorials.
We guaranteed our premium product quality from our craftsmen that we spend incredible time to find them. We provide 100% refund of product value for any unsatisfied item. If you are not satisfied with item(s), please contact us within 15 days since order confirmation date. You may need to inform order number and return item(s) back to us at info@orientaldecorart.com
To get you a full refund of product value, please read the following guidelines:
1. Any item purchased from www.orientaldecorart.com may be returned for a full refund within 15 days order confirmation date. The item must be in identical condition to when it was received. To obtain a refund, contact us at info@orientaldecorart.com, subject line "RETURN follows by #(your order number)"
2. All products are sold with the condition that they may not be resold online. For wholesaler or order for resold, please contact us at info@orientaldecorart.com specify your subject line "Order for resold"
3. All artwork sold from www.orientaldecorart.com may differ slightly from those shown in the product catalogs due to it's handicraft characteristics and uncontrollable monitor settings at your end.
4. The colors of the artwork displayed on www.orientaldecorart.com may not be identical to the original works due to deficiencies in the process of taking photographs and displaying them in digital format on our website. We don't have full control over those factors.
5. If an item is not in stock, we have to contact our local representatives. This usually will take approximately three to four business days, but it can take up to 2 weeks in extreme cases. We'll notify you by email.
6. We send all international orders from our office using Registered Air Mail (read more about shipping policy). If you prefer other shipping methods, additional shipping cost will be incur. Please contact us at info@orientaldecorart.com specify your shipping method in the subject line.
*Recently, new security restrictions on foreign mail entering the United States(U.S.A), some small percentage of packages have been randomly investigate and might cause delayed by as much as 14 additional days. We apologize in advance for any inconvenience caused by this unavoidable circumstance.
Please note that we do not return shipping cost unless it is because of an error from us or customer received damaged item.
After we received the returned item/order. We'll notify you via e-mail of your refund once we've received and processed the returned item. The refund process will takes a few business days.
Remember: We will not receive item which is not in its original condition.
For returned item, We will give you full refund of product value, however, shipping and handling charges are non-refundable unless you are returning defective merchandise.
Please make sure that you follow the packaging and sending returned item information below.
Packaging and Sending Returned Item information
When you desire to send product back to us please make sure that:
1. All parts or pieces of product are put in the shipping package.
2. Define your name, e-mail and order number (you can write it inside of the package)
3. Email us first before return any products at info@orientaldecorart.com
4. Mail the package back to original shipping address or address below.
The cost of returning goods is under your responsibility, except the reason for your return is our mistake.
Please note that we will refund the purchase price to you after we received the returned item. Refund will be given by 2Checkout International Postal Order.
Want more information?, please contact us. info@orientaldecorart.com
Tip: To prevent lost or damage from shipping, we suggest you to use Registered/Insured parcel post.
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